COOKIE NOTICE
Saxmundham Pharma Limited
Last Updated: July 2026
Saxmundham Pharma Limited (“we”, “us” or “our”) is committed to protecting your privacy.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our website uses cookies and similar small bits of software to improve the performance and enhance the user experience of our website.
We use cookies and similar technologies through our website (hosted on Squarespace) and associated online content. We also use Acuity Scheduling as our appointment booking platform, and Stripe as our payment processor, which may set cookies when you access booking or payment services. We use cookies to enable us to understand how you interact with our website, to improve our service, and also to report on trends.
Our Cookie Notice explains:
a) what types of cookies and similar technologies are placed on your device when you visit our website or use our appointment booking platform, Acuity Scheduling, and payment processor, Stripe (together our "Services"); and
b) how we use cookies and similar technologies.
Our Privacy Policy provides you with further details about how we use your personal information, although please be aware that not all information which is captured through our use of cookies and similar technologies will identify you.
What are cookies?
Cookies are small text files that are sent to or accessed from your web browser or your device’s memory.
A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or other identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our Services.
There are many functions of cookies. Cookies enable you to move around our website and use its features. Without these cookies, you may experience problems using our website. Cookies can also provide us with information about how you use our website. Cookies can be used to show you adverts that are relevant to you, based on your browsing habits, and used to personalise your user experience. For example, to personalise your experience, cookies can help us to remember your account details or username and preferences, analyse how well our website is performing or even allow us to recommend content we believe will be most relevant to you.
Certain cookies can collect personal information, other cookies used do not collect information that identifies you and will instead collect more general information such as how users arrive at and use our website or a user’s general location.
Cookies may be either “persistent” or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by you before the expiry date). A session cookie will expire at the end of the user session, when the web browser is closed.
Do we use other tracking technologies?
Other technologies (which we also call cookies), such as web beacons (also called pixel tags or clear gifs), tracking URLs or software development kits (“SDKs”) may also be used. Web beacons are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our service or opened an e-mail that we have sent. Tracking URLs are custom generated links that help us understand where the traffic to our webpages comes from. SDKs are small pieces of code included in apps, which function like cookies and web beacons.
We use the following types of cookies:
· Essential or strictly necessary cookies. Some cookies are essential for the operation of our website. For example, some cookies enable you to log into secure areas of our website or make use of our Services. These types of cookies also allow us to identify account holders and ensure they can access the relevant pages. If an account holder opts to disable these cookies, they will not be able to access all of the content.
· Analytical or performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or services that we think will be of interest to you based on your usage of our website.
· Functionality cookies. We use functionality cookies to allow us to remember your preferences for your return visits to our website.
· Social Media Cookies. These cookies allow you to share what you have been doing on the website on social media, such as Facebook and X (formerly known as Twitter). These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose anonymously. We do not tell third parties who you are.
Who can create cookies?
First-party cookies
First-party cookies are placed on your device directly by us. For example, we use first-party cookies to enable your log in to our Services, to record your cookie preferences, and to adapt our Services to your device settings.
Third-Party Cookies
Third-party cookies are likely to be analytical/performance cookies or targeting cookies. Advertisers, for example, sometimes use their own cookies to provide you with targeted advertising.
We also sometimes use third-party cookies, which are placed on your device by our partners and service providers.
We also use third-party cookies to record your cookie preferences, and to adapt our Services to your device settings.
To deactivate the use of third-party advertising cookies, you may visit the settings or preferences page to manage the use of these types of cookies.
How long does a cookie stay on my device?
Session cookies
Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to adapt our Services to your device settings, and to enable your log in to our Services.
Persistent cookies
Persistent cookies have a longer lifespan and are not automatically deleted when you close your browser. These types of cookies are primarily to record your cookie preferences, to facilitate payments, and for analytical purposes.
What Cookies do we use?
Like most providers of online services, we use cookies to provide you with our Services and to improve our Services, including to remember your preferences, or to recognise you when you use our Services. Our website is hosted on Squarespace and our appointment bookings are managed through Acuity Scheduling, both of which may set cookies on your device.
When you use our Services, some or all of the following types of cookies may be set on your device:
Cookie
What does it do?
crumb
Essential. Squarespace security cookie used to prevent cross-site request forgery (CSRF). Session cookie — expires when browser is closed.
ss_cid
Analytics. Squarespace visitor identifier used to track unique visitors. Persistent — expires after 2 years.
ss_cpvisit
Analytics. Records the date of your first visit to the website. Persistent — expires after 2 years.
ss_cvisit
Analytics. Identifies whether this is a new or returning visitor session. Session cookie — expires when browser is closed.
ss_cvr
Analytics. Squarespace cookie used for traffic analysis and to track visitor behaviour. Persistent — expires after 2 years.
ss_cvt
Analytics. Records the time of your most recent visit. Persistent — expires after 30 minutes.
ss_cookieAllowed
Essential. Records your cookie consent preferences. Persistent — expires after 1 year.
SQSessionCookie
Essential. Used to maintain your session and keep you logged in during your visit. Session cookie — expires when browser is closed.
Google Analytics (_ga, gid, gat)
Performance/Analytics. Used to distinguish users and throttle request rate. Collects information about how visitors use our website. ga expires after 2 years; gid expires after 24 hours; _gat expires after 1 minute.
ss_cart
Commerce/Essential. Squarespace shopping cart session cookie. Stores your cart contents during your visit. Session cookie — expires when browser is closed.
ss_checkout
Commerce/Essential. Maintains your checkout session when purchasing products. Session cookie — expires when browser is closed.
acuity-session
Essential. Acuity Scheduling booking platform session cookie. Maintains your booking session and authentication. Session cookie — expires when browser is closed.
acuity-booking
Functional. Stores your appointment booking preferences and progress during the booking process. Session cookie — expires when browser is closed.
__stripe_mid
Functional/Security. Used by Stripe payment processor for fraud prevention and secure payment processing. Persistent — expires after 1 year.
__stripe_sid
Functional/Security. Used by Stripe payment processor to maintain your payment session and prevent fraud. Session cookie — expires when browser is closed.
Squarespace Inc., our website platform provider, is based in the United States. Data collected through cookies on our website may be transferred to and processed in the United States. This transfer is made under Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), which provide appropriate safeguards for the protection of your personal data. For more information, please see Squarespace's Privacy Policy at https://www.squarespace.com/privacy
Acuity Scheduling, our appointment booking platform, processes data within the United Kingdom and European Economic Area (EEA) in accordance with UK GDPR. For more information, please see Acuity Scheduling's Privacy Policy at https://www.acuityscheduling.com/privacy.php
International Data Transfers
How can you control cookies?
When you first visit our website, you will see a cookie banner that allows you to choose which types of cookies you agree to us using. Your preferences are remembered using a cookie that we place on your device.
We do not need your consent to use essential or strictly necessary cookies and our cookie banner does not provide an option to prevent these being used. You may be able to disable these cookies in your browser settings but, if you do, parts of our website may not work properly.
Other categories of cookies will only be used where you have indicated your consent by using the check boxes on our cookie banner.
You may withdraw your consent to non-essential cookies at any time by adjusting your cookie preferences on our website. Withdrawing your consent will not affect the lawfulness of any processing carried out before you withdrew your consent.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Browser and device controls
Some website browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each browser.
You can check the specific steps in your particular browser’s help menu. You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.
Google Cookies
We use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of our Services and in order to report website trends. Please see https://policies.google.com/privacy for more information. For more information on Google Analytics, please see https://developers.google.com/analytics/resources/concepts/gaConceptsCookies for additional information.
We also use Acuity Scheduling for appointment booking services. Acuity Scheduling may set session and functional cookies to manage your booking. For more information on how Acuity Scheduling uses cookies, please see their Cookie Policy at https://www.acuityscheduling.com/privacy.php
In addition to our cookie management tool, you can opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout
What happens if I disable all cookies?
The changes you make to your cookie preferences may make browsing our Services a less satisfying experience.
By not allowing cookies or deleting or disabling cookies, it may prevent you from accessing our website or result in a loss of functionality which degrades your experience of the website, as you may not be able to use its full potential, as some of the cookies help us to identify and resolve errors or display relevant content. In some cases, you may even find yourself unable to use all or part of our website.
If you delete cookies on your device after you opted out, you will need to opt out again when you come back to our website.
If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
Please note: before contacting the ICO, we would kindly ask that you contact us first so that we have the opportunity to address your concerns directly. You can reach us by telephone on 01728 602051 or by email at info.saxmundhampharmacy@gmail.com. We hope to resolve any concerns without the need to escalate to the ICO.
How to contact us?
If you have questions about this Cookie Notice, or we can assist you further, you can reach us at: