TERMS AND CONDITIONS

Saxmundham Pharma Limited

Last updated: July 2026

1. INFORMATION ABOUT US

1.1 These terms and conditions (the "Terms") govern your use of our online platform, www.saxmundhampharmacy.co.uk (the "Site") and our smartphone app for iOS and Android devices (the "App") (the Site and the App being collectively referred to as "our Platform"), as well as the Services and Products (as defined below) that are made available to you via the Platform.

1.2 We are Saxmundham Pharma Limited, a company registered in England and Wales with company number 14595343 and our registered office at 7 High Street, Saxmundham, Suffolk, IP17 1DF. We are registered with the Information Commissioner's Office ("ICO"). We operate a pharmacy which is registered with the General Pharmaceutical Council ("GPhC") and our GPhC registration number is 1091431 ("we" or "us").

1.3 Our superintendent pharmacist is Sin Yee Puah and their GPhC registration number is 2083329.

1.4 We operate a fully integrated patient relationship management system on a digital platform that enables you to book certain clinical services through our Platform, including: ordering your own medication (where you have given appropriate consent); booking NHS and private medical and pharmaceutical services; booking online consultations or appointments with us (whether in-person or by telephone or video); booking an appointment for blood tests / other medical tests; and, if available, purchasing medicinal products from us via our Platform (together the "Services").

2. DEFINITIONS AND INTERPRETATION

2.1 "POM Products" means the prescription-only medicinal products which you order via our Platform and which are dispensed and dispatched by us (or our third party carrier agents) for you.

2.2 "OTC Products" means the general sales list (GSL) products and such other non-prescription only products which are supplied by us to you further to your interaction with us via our Platform.

2.3 "Products" means POM Products and OTC Products, and where the context allows, each shall be a "Product".

2.4 "you" and "your" means you, your dependents if any, and any other person accessing your patient account on our Platform (the "Patient Account").

2.5 The words "include", "includes" and "including" are deemed to be followed by the words "without limitation"; the word "or" is not exclusive; and the words "herein", "hereof", "hereby" and "hereunder" refer to these Terms as a whole.

3. ACCESS TO OUR PLATFORM

3.1 Please read these Terms carefully and make sure that you understand them. If you wish to access the Products or Services or engage with us via our Platform, you will be asked to agree to these Terms. If you do not accept these Terms, you will not be allowed to access the Products or Services or engage with us via our Platform.

3.2 By clicking "accept", you acknowledge that you have read, understand, and accept all terms and conditions that are contained within these Terms and our Privacy Policy.

3.3 The Products and Services that are accessible via our Platform are intended to be accessed by service users who are domiciled in the UK.

3.4 In order to access Products and/or Services, you represent and warrant that you are at least 18 years old and that you have the capacity to enter into a binding agreement which creates legal obligations.

3.5 If you are under the age of 18, please do not attempt to register with our Platform or provide any personal information about yourself to us.

3.6 Notwithstanding clause 3.5, if we collect personal information from someone who is under the age of 18, we will promptly delete that information.

3.7 If you believe that we have collected personal information from someone who is under the age of 18, please Contact Us .

3.8 You should visit these Terms and the Privacy Policy each time you visit our Platform to review the current version of these Terms to which you must abide.

3.9 We do not guarantee that our Platform, or any information on it, will always be available or be uninterrupted. Access to our Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Platform without notice. We will not be liable to you if for any reason our Platform is unavailable at any time or for any period.

3.10 You are responsible for making all arrangements necessary for you to have access to our Platform.

3.11 You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

3.12 We are serious about reading and considering all feedback we receive. If you have any questions, concerns, or comments regarding these Terms, please Contact Us.

4. SERVICES

4.1 Services provided

4.1.1 We offer an online communication platform for you to engage with us via our Platform through the use of synchronous and asynchronous telecommunications technology and other communication tools. Our Platform facilitates communication between you and us to enable us to provide the Services and the Products.

4.1.2 You acknowledge that your reliance on any advice or information which is provided by us via our Platform is solely at your own risk and, to the fullest extent allowable by law, you assume responsibility for all associated risks.

4.2 Not for Emergencies

4.2.1 The Services and Products that are accessible via our Platform are not suitable for emergency medical treatment. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD CALL 999 IMMEDIATELY.

4.2.2 You should not disregard or delay seeking medical advice based on anything that appears or does not appear on our Platform.

4.2.3 You should seek emergency help or follow up care when recommended by us or when otherwise needed.

4.2.4 You should continue to consult with your GP and other healthcare professionals, as recommended by them or us.

4.2.5 Always seek our advice or the advice of your GP or other qualified healthcare professional concerning questions you have regarding a medical condition and before stopping, starting or modifying any treatment.

4.3 Risks of Telehealth Services

4.3.1 By using the Services, you acknowledge the potential risks associated with telehealth services, which include but are not limited to the following:

4.3.1.1 information transmitted may not be sufficient (e.g. poor resolution of images) to allow us to make appropriate medical or healthcare decisions;

4.3.1.2 delays in evaluation or treatment could occur due to failures of electronic equipment;

4.3.1.3 a lack of access to your medical records (for instance if, when requested, you deny us consent to access your summary care records) may result in adverse drug interactions or allergic reactions or other judgment errors; and

4.3.1.4 although the electronic systems that we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information.

4.4 Prescription Policy

4.4.1 We do not endorse any specific POM Product.

4.4.2 If a POM Product is prescribed for you by your GP or a pharmacist independent prescriber who is employed or engaged by us, he/she will limit its supply based upon relevant law and guidance and will only prescribe a POM Product as determined in his/her own clinical discretion and professional judgement.

4.4.3 We give no guarantee that any prescription that you order via our Platform will be issued to you.

4.4.4 We reserve the right to deny you access to the Services and the Products if we or your GP considers in its sole clinical discretion, as the case may be, that there is actual or potential misuse of the Services or the Products.

4.4.5 You acknowledge and agree that any prescriptions that you acquire from us which you have ordered via our Platform will be solely for your personal use.

4.4.6 You agree to fully and carefully read all provided Product information and labels and to contact us or your GP if you have any questions regarding the prescription.

4A.3.3 We are not obligated to provide a reason for refusal where doing so would be contrary to our professional or legal obligations.

4A.3.2 A refusal to supply will not create any liability on our part. Where we refuse to supply a prescription medicine, we will endeavour to signpost you to an alternative provider or advise you to contact your GP.

(f) we are out of stock or the product is unavailable from our suppliers.

(e) the supply would be contrary to our professional obligations under GPhC standards; or

(d) the quantity requested is excessive or inconsistent with normal therapeutic use;

(c) there are concerns regarding potential misuse, abuse or diversion of medicines;

(b) the prescription or request cannot be verified to our satisfaction;

(a) we have reasonable grounds to believe that the supply would be clinically inappropriate or unsafe for the patient;

4A.3.1 We reserve the right to refuse to supply any medicine, product or service at our sole clinical and professional discretion, including but not limited to where:

4A.3 Right to Refuse Supply

4A.2.4 You must provide accurate and truthful information when requesting any prescription medicine or clinical service. Providing false information may result in termination of your access to our services and may have serious health and legal consequences.

4A.2.3 We will not dispense a prescription that we have reasonable grounds to believe is invalid, forged, altered or clinically inappropriate. In such circumstances, we reserve the right to report the matter to the relevant authorities, including the GPhC, NHS England or the police.

4A.2.2 We reserve the right to contact your GP, prescriber or NHS body to verify any prescription details before dispensing. Dispensing will not take place until verification is complete.

4A.2.1 Where a prescription medicine is to be supplied to you following a consultation or NHS service, we are required by law to verify the validity of any prescription before dispensing. This includes verifying the prescriber's details, the patient's identity and the clinical appropriateness of the medicine.

4A.2 Prescription Verification

4A.1.3 Notwithstanding clause 4A.1.1, prescription medicines (POM Products) may be supplied to you following a private consultation or NHS service delivered by us in accordance with applicable pharmacy law and regulation. Such supply is subject to clinical verification and is governed by sections 4 and 7 of these Terms.

4A.1.2 GSL medicines supplied by us are intended for personal use only. You must read all product labels and information carefully before use. If you are unsure whether a product is suitable for you, please consult a pharmacist or your GP before purchasing.

4A.1.1 We only supply General Sales List (GSL) medicines via our website and Platform. GSL medicines are non-prescription products that can be sold without the supervision of a pharmacist. We do not supply Prescription Only Medicines (POM) or Pharmacy (P) medicines through our online shop.

4A.1 General Sales List (GSL) Medicines

4A. GENERAL SALES LIST (GSL) MEDICINES, PRESCRIPTION VERIFICATION AND RIGHT TO REFUSE

5. AVAILABILITY OF SERVICES

5.1 Our Platform and the Services are only available for service users who are domiciled in the UK.

5.2 The Services are not available to service users who are located outside of the UK. Accessing our Platform or Services from jurisdictions where our Platform content is illegal, or where we do not offer the Services, is prohibited.

6. PRIVACY

You agree that all personal information which is provided by you in connection with the Services, the Products and our Platform shall be governed by our Privacy Policy, which is hereby incorporated and made a part of these Terms by reference.

7. ORDERING AND PURCHASING OF SERVICES

7.1 Subscription Terms

7.1.1 If you purchase a subscription in relation to certain Services and Products, your subscription is continuous and will be automatically renewed at the end of the applicable subscription period, unless you pause your subscription before the end of the then-current subscription period by clicking pause in your patient profile.

7.1.2 The price for your subscription may change from time to time and, in such circumstances, we will use reasonable endeavours to communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the Services or to accept the Products after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing prior to the price change taking effect.

7.2 Typographical Errors

In the event any information (including any pricing of any Product or Service) on our Platform is incorrect due to typographical error or error in pricing information received from a third party, we have the right to refuse or cancel any orders that have been placed at that incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your Patient Account has been charged. If your Patient Account has already been charged for the purchase and your order is cancelled, we will promptly issue a credit to your Patient Account for the amount of the charge.

7.3 Online Payments

7.3.1 We accept any payment method or system that is authorised within the UK, including direct debit, debit and credit cards, and third-party platforms. Our primary payment processor is Stripe (Stripe, Inc.), a secure, PCI-DSS compliant payment platform. Your card details are processed directly by Stripe and are not stored by us. If a credit card account is being used for a transaction, we may obtain pre-approval for an amount up to the amount of the payment. If you enrol to make recurring payments automatically, all charges and fees will be billed to the Patient Account that you designate during the registration process on our Platform. If you want to designate a different payment method or if there is a change affecting your payment method or system, you must change your information online.

7.3.2 You represent and warrant that, if you are making online payments: (a) any payment account information that you supply is true, correct, and complete; (b) charges incurred by you will be honoured by the relevant institution; (c) you will pay the charges incurred by you in the amounts posted, including any applicable taxes; and (d) you are the person in whose name the payment method was issued and you are authorised to make a purchase or other transaction with the relevant payment method.

7.3.3 You will be given the option to add several payment methods to your Patient Account as payment options, with one of them as your default option. If payment from your default option is not authorised or fails, we will automatically attempt to take payment from one of the other payment methods that you have registered with your Patient Account.

7.4 Consent for recurring charges

7.4.1 You agree and authorise the payment method to be billed automatically for the Services and Products, according to the published pricing on our Platform, which is subject to change at any time.

7.4.2 You have the right to revoke this authorisation by logging into your Patient Account and pausing your subscription up to 24 hours prior to your next scheduled renewal.

7.5 Right of withdrawal / cancellation

7.5.1 As a consumer entering into a distance or off-premises contract with a trader, you have certain statutory rights of cancellation pursuant to Regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR"). This right is subject to certain exceptions, including pursuant to Regulations 27(2)(a) and (b) of the CCRs: (a) contracts for supply of a medicinal product by administration by a prescriber, or under a prescription or directions given by a prescriber; and (b) contracts for supply of a product by a healthcare professional under arrangements for the supply of services as part of the health service, to which this statutory right of cancellation does not apply.

7.5.2 Contracts which result in the supply of POM Products cannot be cancelled in accordance with Regulation 29 CCR and, once dispatched, cannot therefore be returned, exchanged or refunded under such statutory provision. However, you have the right to reasonably inspect your POM Products, but you cannot return POM Products that you have used, unless you are returning them because they are damaged or faulty.

7.5.3 For Products that are not medicinal products, such as certain OTC Products, you have the right to cancel any transaction made online within 14 days of the relevant transaction. You must return any such OTC Products received within 14 days of receipt. You may not return any OTC Product that has been opened, and you shall not be refunded should we receive any returned OTC Product that has been opened.

7.6 Shipping the Products

All POM Products that you order from us via our Platform will be dispatched to you via Royal Mail using their 24-hour tracked service. This ensures your prescription medicines are delivered securely with full tracking. You will receive a tracking reference once your order has been dispatched.

7A. CANCELLATION POLICY AND CONSULTATION PAYMENTS

7A.1 Cancellation and Deposit Forfeiture Policy

7A.1.1 Where you book an appointment or consultation via our Platform, a deposit may be taken at the time of booking. If you cancel your appointment with less than 24 hours’ notice prior to the scheduled appointment time, your deposit will be forfeited and will not be refunded.

7A.1.2 If you cancel your appointment with more than 24 hours’ notice prior to the scheduled appointment time, your deposit will be refunded in full to your original payment method within 5-10 working days.

7A.1.3 If you fail to attend a booked appointment without prior cancellation (a "no-show"), your deposit will be forfeited and will not be refunded.

7A.1.4 We reserve the right to charge a cancellation fee in addition to the forfeiture of any deposit where a pattern of late cancellations or no-shows is identified.

7A.1.5 We will use reasonable endeavours to send you a reminder of your appointment. However, it is your responsibility to ensure that you attend or cancel your appointment in accordance with this cancellation policy.

7A.2 Payment for Online and Telephone Consultations

7A.2.1 Payment for online consultations (including video consultations) and telephone consultations must be made in full at the time of booking via our Platform.

7A.2.2 We do not offer credit or deferred payment for online or telephone consultations. Access to the consultation will only be granted upon receipt of full payment.

7A.2.3 If you wish to reschedule your online or telephone consultation, you must do so with at least 24 hours’ notice. Rescheduling requests made with less than 24 hours’ notice will be treated as a cancellation and the payment will not be refunded.

7A.2.4 Where a consultation is cancelled by us, a full refund will be issued to your original payment method within 5-10 working days.

7A.2.5 All consultation fees are inclusive of VAT where applicable.

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

Liability for Sale of Goods

You cannot return medicines, including prescription medicines, or any item with a hygiene seal or tamper-proof seal that has been broken. No returns can be processed for contraceptive items. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

Refund Exclusions

Please note: postage and packing costs are non-refundable except where items are faulty or we have made an error with your order.

Your refund will be processed once we receive your returned items. Refunds are credited to the original card used for payment and may take 5–7 working days to appear in your account, depending on your card provider.

Refunds

If you believe any items you have ordered are damaged or faulty, please call us on 01728 602051 during opening hours and we will advise you how to return the items.

If any item we have supplied is damaged on receipt or develops a manufacturing fault within 12 months of receipt, we will replace or repair the item free of charge or refund the price you paid together with any postage charges you paid for delivery. We will also arrange and cover the cost of return postage in such cases. This does not apply to items that have failed due to wear and tear.

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge. If the first repaired or replacement item we supply also turns out to be faulty, you can claim a refund at that point, including the price you paid and any postal charges.

Damaged and Faulty Items

To arrange a return, please call us on 01728 602051 during opening hours.

Returns to Store: You may return items to our pharmacy at 7 High Street, Saxmundham, Suffolk, IP17 1DF, within 28 days of receipt of your order. Please bring your delivery note or order confirmation so we can process your return.

Returns by Post: To return items by post, please repackage them carefully and return them with a note of your order details. If you are returning items because they are damaged, faulty, or we have sent you the wrong item, we will cover the cost of return postage — please call us on 01728 602051 and we will arrange this with you. For all other returns (e.g. unwanted items), you will need to pay your own postage costs. We recommend using a tracked postal service as we cannot accept responsibility for returns lost in transit.

How to Return Items

The Consumer Contracts Regulations give us the right to reduce the amount of any refund where non-faulty items being returned are damaged or used in any way. The reduction will reflect the decrease in value caused by your use of the item. Where use means the items cannot be resold, this reduction may be up to 100%.

We do not charge a restocking fee for standard consumer orders. Where more than 10 units of a single item are being returned, we may at our discretion charge a 10% restocking fee.

Items must be returned in the condition you received them, which includes keeping any hygiene or tamper-proof seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 calendar days from the date you received your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification. Orders cancelled under these Regulations are entitled to a refund of the cost of the goods only. Postage and packing costs are non-refundable. You are responsible for all postage costs incurred in returning items to us. Unfortunately, we do not refund postage on return of part orders.

We hope you will be happy with any items you have ordered from us, but if you are not entirely satisfied, please refer to our returns policy below.

Returns Policy

You have a statutory ‘cooling-off’ right which entitles you to cancel your order within 14 calendar days of receipt of the goods (certain exceptions apply, including medicines and sealed hygiene products). You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights are set out in our Returns Policy below.

Cancellation Rights and Damaged / Faulty Items

You should check the contents of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Notification of Errors

Express Delivery: Express Delivery will only be offered if all items in your basket are available. Orders placed before 1pm Monday–Thursday will be delivered the next working day. Orders placed before Friday 1pm will be delivered on Monday. Orders placed after Friday 1pm, throughout the weekend and before Monday 1pm will be delivered Tuesday. Express Delivery is only available to mainland UK. Orders will not be posted or delivered on Bank Holidays.

Standard Delivery: We aim to dispatch orders within 3–5 working days to the address provided by you. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order, you must notify us and we will investigate the non-delivery provided you co-operate with the investigation.

Delivery of Orders

We reserve the right to change the specification of items which are required to conform to any applicable standards. We try to have sufficient stocks of goods to meet demand but, occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any items in your order are not available we may send a substitute of similar specification.

Non-Availability / Substitutes

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider, Stripe, to take payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made to the card originally used for payment.

Payment and Refunds

Please note that when purchasing high unit volumes of single lines (10+ units), delivery promotions are null and void. This is as a result of high volume orders not being able to be dispatched via our normal third party fulfilment. For any excessive bulk orders of single lines we will be in touch regarding your order to discuss any further delivery costs that may be incurred.

Purchasing in Bulk / High Unit Volume

Click & Collect – Free. Collect your order from Saxmundham Pharmacy, 7 High Street, Saxmundham, Suffolk, IP17 1DF. We will notify you when your order is ready for collection.

Standard Delivery – £3.95 postage and packing fee. Orders are dispatched within 1–4 working days. This service is free for orders of £50 and over.

Express Delivery – Charge £6.00: Orders must be placed before 1pm for next working day delivery. Orders made before Friday 1pm will be delivered on Monday. Orders placed after Friday 1pm, throughout the weekend and before Monday 1pm will be delivered Tuesday. This service is not available to Northern Ireland. Please note that during busy periods this service may not be next day or even available.

The postage and packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge. If your order total drops below the £50 free delivery threshold due to cancelled items, you will be charged the standard delivery rate.

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.

Postage and Packing Costs

7B. SALE OF GOODS

8. ELIGIBILITY, PLATFORM ACCESS, SECURITY AND RESTRICTIONS

8.1 You agree to fully, accurately, and truthfully create your Patient Account, including but not limited to: your name; mailing address; phone number; email address; and password. The Patient Account ID or credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your Patient Account ID or credentials, and for all activities that occur under such Patient Account ID or credentials.

8.2 You are prohibited from violating or attempting to violate the security of our Platform, including: (a) accessing data which is not intended for you or logging on to a server or an account which you are not authorised to access; (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; or (c) accessing or using our Platform or any portion thereof without authorisation, in violation of these Terms or applicable law.

8.3 You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on our Platform, deep-link to any feature or content on our Platform, bypass our robot exclusion headers, or other measures that we may use to prevent or restrict access to our Platform.

8.4 Violations of system or network security may result in civil or criminal liability. We may investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations.

8.5 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

8.6 We have the right to disable any user identification code or password at any time, and to revoke your access to our Platform and your Patient Account if in our reasonable opinion you have failed to comply with any of these Terms. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly Contact Us.

9. ELECTRONIC COMMUNICATIONS

9.1 When you use our Platform or send emails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically.

9.2 You consent to receive communications from us electronically.

9.3 You agree that: (a) all agreements and consents can be signed electronically; and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

9.4 We may contact you by telephone, mail or email to verify your account information. If you do not provide requested information within 14 days, we reserve the right to suspend, discontinue, or deny your access to and use of our Platform.

10. CONSENT TO RECEIVE CALLS, TEXT MESSAGES AND VIDEO RECORDING

By providing your mobile number, you agree to be contacted by or on behalf of us at the mobile number you have provided, including calls and text messages, to receive certain information and communications relating to Products or Services or our Platform.

11. OWNERSHIP OF OUR PLATFORM AND RELATED MATERIALS, ADDITIONAL RESTRICTIONS

11.1 All pages within our Platform and any material that is made available for download are the property of us, or our licensors or suppliers, as applicable. Our Platform is protected by applicable national and international copyright and trade mark laws.

11.2 Subject to these Terms and the payment of all applicable fees, we grant you a revocable, non-transferable, personal, non-exclusive licence to use the object code version of the Site.

11.3 All rights that are not expressly granted to you in these Terms are reserved and retained by us or our licensors, suppliers, publishers, rights holders, or other content providers.

11.4 Neither our Platform, nor any part of our Platform, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

11.5 You may not misuse our Platform. You may use our Platform only as permitted by law.

12. ACCURACY OF INFORMATION, FUNCTIONALITY

12.1 We may update our Platform from time to time, and may change or update the Content at any time. However, please note that any Content may be out of date at any given time, and we are under no obligation to update it.

12.2 Although we attempt to ensure the integrity and accurateness of our Platform and Service descriptions, we make no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of our Platform. In the event that an inaccuracy arises, please Contact Us so that it can be corrected.

12.3 We reserve complete and sole discretion with respect to the operation of our Platform and the Services.

12.4 We are not responsible for transmission errors, corruption or compromise of information carried over local or interchange telecommunications carriers.

12.5 We are not responsible for maintaining information arising from use of our Platform or with respect to the Services.

12.6 The images of the Products on our Platform are for illustrative purposes only.

12.7 Products may vary from the images on our Platform and we accept no responsibility for any reliance that you may place on the accuracy of the images used on our Platform.

12.8 The packaging for the Products may vary from time to time to that shown on images on our Platform.

12.9 All Products shown on our Platform remain at all times subject to availability. If the Product you have requested is unavailable, we will notify you as soon as possible and we will refund your payment promptly.

13. LINKS TO OTHER SITES

13.1 Links to third party websites on our Platform are provided solely for your convenience. If you use these links, you leave our Platform. We have not reviewed these third party websites and do not control and are not responsible for these websites, their content or availability.

13.2 You may link to the home page of the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

13.3 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

13.4 You must not establish a link to the Site in any website that is not owned by you.

13.5 The Site must not be framed on any other website, nor may you create a link to any part of the Site other than the home page.

13.6 We reserve the right to withdraw linking permission without notice.

14. USER INFORMATION

14.1 If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Platform (the "User Information"), you agree not to provide any User Information that: (a) is false, misleading, inaccurate, defamatory, abusive, libellous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful; (b) violates or infringes the privacy, copyright, trade mark, trade dress, trade secrets, or intellectual property rights of any person or entity; or (c) contains or transmits a virus or any other harmful component.

14.2 You agree not to contact other users of our Platform through unsolicited e-mail, telephone calls, mailings, or any other method of communication.

14.3 You represent and warrant to us that you have the legal right and authorisation to provide all User Information to us for use as set forth herein.

14.4 You agree that information provided by you in connection with the Services and our Platform shall be governed by our Privacy Policy.

14.5Warning: IMPORTANT. If you provide false, inaccurate or misleading information at any time when using our Platform, then a prescription may be issued or a POM Product or a Service may be provided based on such information, which could have severe and potentially life-threatening consequences. By using our Platform and consenting to these Terms, you agree not to provide false, inaccurate or misleading information at any time.

14.6 You agree to defend, indemnify, and hold us harmless from and against all third party claims, damages, and expenses against or incurred by us arising out of any User Information that you upload to or transmit via our Platform or any breach of this clause 14.

15. CLAIMS OF COPYRIGHT INFRINGEMENT

15.1 We respect the intellectual property rights of others and expect service users of our Platform to do the same.

15.2 We disclaim any responsibility or liability for copyrighted materials posted on our Platform. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

15.3 We will respond promptly to notices of alleged infringement that are reported to us.

15.4 If you are a copyright owner, please report any alleged copyright infringements by sending us a Copyright Notice to Contact Us, which includes: (a) identification of the copyrighted works claimed to have been infringed; (b) identification of the infringing material and its URL; (c) your contact details; (d) a statement of good faith belief; (e) a statement of accuracy; and (f) your full legal name and signature.

16. INTELLECTUAL PROPERTY

16.1 We retain all right, title, and interest in and to our Platform, the Services and any information, documentation, software, or other materials on our Platform, and any patent, copyright, trade secret, trade mark, service mark, or other intellectual property.

16.2 The information that is available via our Platform and the Services is our property. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone.

16.3 Use, reproduction, copying, or redistribution of our trade marks, service marks, and/or logos are strictly prohibited without our prior written permission.

16.4 Nothing contained on our Platform should be construed as granting any licence or right to use any trade mark, service mark, or logo that is displayed on our Platform without the written grant thereof by us.

17. DISCLAIMER OF WARRANTIES

17.1 We do not warrant that access to or use of our Platform will be uninterrupted or error-free or that defects in our Platform will be corrected.

17.2 Our Platform, including any content or information contained within it or any platform-related service, is provided "as is", with no representation or warranty of any kind, either express or implied.

17.3 You assume total responsibility and risk for your use of our Platform, platform-related services, and linked websites.

18. LIMITATION OF LIABILITY REGARDING YOUR USE OF OUR PLATFORM

IMPORTANT - YOUR ATTENTION IS DRAWN PARTICULARLY TO THIS CLAUSE AND THE LIMITS OF OUR LIABILITY WITHIN IT.

18.1 Except as provided by law, and without limitation, we do not accept any liability for the consequences arising from the application, use, or misuse of any Products or Services contained on or made available via our Platform.

18.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

18.3 We will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (a) loss or damage caused by you providing inaccurate or incomplete information; (b) loss of your emotional well-being; (c) loss of income or anticipated profits; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of our Platform or the Services or a Product.

18.4 Subject to clause 18.2, our total liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the provision of the Products or Services shall be limited to £1,000.

18.5 We disclaim all warranties, express or implied (to the extent permitted by law) including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose.

18.6 Products and Services are only offered via our Platform for your own personal, domestic and private use. You agree not to supply the Products to any other person or to use the Products or Services for any commercial, business or resale purpose.

19. NO THIRD PARTY RIGHTS

Unless expressly stated in the Terms to the contrary, nothing herein is intended to confer any rights or remedies on any persons other than you, us and our affiliates.

20. ASSIGNMENT

You may not assign, transfer, or delegate the Terms or any part thereof without our prior written consent. We may freely transfer, assign, or delegate all or any part of the Terms, and any rights or duties hereunder.

21. GOVERNING LAW

These Terms shall be interpreted and construed under the laws of England and Wales.

22. DISPUTE RESOLUTION

22.1 The courts of England and Wales will have exclusive jurisdiction concerning all disputes or claims arising out of or relating in any way to these Terms or your use of our Platform.

22.2 We will try to work in good faith to resolve any issue you have with our Platform, including without limitation the Products and Services ordered or purchased via our Platform, if you Contact Us.

22.3 We and you will try to reach an agreement to resolve the claim within 30 days after the notice is received.

23. FORCE MAJEURE

We will not be deemed to be in breach of these Terms or liable for any breach of these Terms or our Privacy Policy due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire, or other disaster.

24. TERMINATION

24.1 We reserve the right to refuse to provide to you access to all or part of our Platform or to terminate your access to all or part of our Platform if your behaviour gives us a valid reason to do so.

24.2 Notwithstanding any such limitation or termination, you will continue to have access to the Products and Services that you have purchased until that time.

25. INDEMNIFICATION

25.1 You agree to defend, indemnify, and hold harmless us and any of our affiliates from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits, fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (a) your use or misuse of our Platform, Products, Services or any information posted on the Site; (b) your breach of these Terms or Privacy Policy; (c) the content or subject matter of any information you provide to us; or (d) any negligent or wrongful act or omission by you in your use or misuse of our Platform.

26. REVISIONS OF THE TERMS

26.1 In our sole discretion, we reserve the right to modify these Terms at any time, effective upon posting on our Platform. The date these Terms were last revised is identified at the top of these Terms.

26.2 Any use of our Platform after such changes will be deemed your acceptance of the same.

26.3 If you do not agree with the up-to-date Terms, you must delete your Patient Account.

27. GENERAL

27.1 In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

27.2 These Terms constitute the entire agreement between us regarding the subject matter hereof.

27.3 Copyright / Trademark Information. Copyright © Saxmundham Pharma Limited and Acuity Scheduling (Squarespace Inc.). All rights reserved. All trade marks, logos, and service marks displayed on our Platform are our property or the property of other third parties.

28. HOW TO CONTACT US

28.1 If you wish to make a complaint about our Platform, please contact us.

28.2 If you need to contact us, the easiest way is to contact us directly by:

28.2.1 telephone 01728 602051; or

28.2.2 email: info.saxmundhampharmacy@gmail.com

28.3 Where reference is made in these Terms to communication being made in writing, this shall be taken to include communication made by us by way of onscreen message, notification, prompt field or other communication or information provided to you via our Platform, or by email using an email address which you have provided to us.